Forum Discussion

guitardood's avatar
guitardood
Active Contributor
5 years ago

Antivirus Needs Attention, Anti-Virus Tab Is Blank

I have a two machines that show Antivirus Needs Attention.  When I click to view the problem, the Antivirus tab in Host Properties is essentially blank (see image below).  Hosts are Windows 10 with Kaspersky Endpoint Security 11.

 

Best,

Chuck

 

 

    • MSolutions's avatar
      MSolutions
      Active Contributor

      Bump!

      It would be nice to have this functionality back!

      Any work being done to get this resolved?

      • MSolutions's avatar
        MSolutions
        Active Contributor

        I would like to report that it seems they have fixed this issue.

        There are even some changes to that screen with some new features, etc.

         

        There's a chance the problem was caused by the developers working on that screen. If that's the case, it would be nice if LMI would notify the down time to its clients. I know there's also a change they went ahead and decided to implement the changes since something was already down. In any case, it would be nice to have a better feedback in general, after all, we're all paying customers!

         

  • guitardood's avatar
    guitardood
    Active Contributor

    Bump!!  Is there any solution forthcoming for this issue?!  As systems' antivirus flag get triggered, they stay triggered, despite resolving any a/v issues on the host.  All systems are Windows 10 with Kaspersky 11.

     

    The Antivirus tab doesn't offer the ability to clear the flag, only stop reporting A/V status on the host altogether.

     

    This is kind of a big deal!!

     

    Best,

    Chuck

    • AshC's avatar
      AshC
      Retired GoTo Contributor

      Hi guitardood ,

      I believe we have an existing ticket up around this issue.  As soon as I hear more about a fix I will let you know.

       

      Thanks for your patience while we fully resolve the problem.