GoTo Training Discussions

Share your knowledge and best practices with other GoTo Training users, give feedback and ask questions about GoTo Training.93 Posts

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Certificates woefully ignored by GTT
I have posted this recently, and notice same requests going back to this as far back as 2016!!!!! and no action or even reply from Gototraining PLEASE COMMUNITY CAN YOU COMMENT IF YOU HAVE SAME VIEWS AND GOTOTRAINING ATLEAST REPLY PLEASE. Please, please can you let us brand our own certificates. I have requested this many time and no reply. 1. . Crucially it does not pull through the length of time attended which is why they need them in the first place and 2. It does not fit in with our branding - colours and own log 3. The email to the trainer has a copy of the follow up email, which we include links to feedback. They apppear as hyper links in the email copy to trainer, but crucially, the follow up email which goes to the delegate, does not view them as hyperlinks, ie so they have to copy and past the links to complete feedback or google review, as additional step. Support have confirmed this is the case but community postings do not do anything. I am pulling my hair out on this. What next please?
Solved
EMurphyInfTrg
Contributor
2 months ago
1.3KViews
3likes
5Comments
What is the GoTo Insiders Project?
As a customer, your insights are incredibly valuable to us. Your feedback and ideas help shape the future of our services. The GoTo Insiders Program is for English speaking customers who are ready to take this to the next level andparticipate in research opportunities. Why join? Access new features before they release Meet and connect with GoTo product leadership Fast-track feature requests and ideas Point the way for the GoTo product roadmap What kind of research opportunities? Our team will directly reach out to insiders when a research activity opens. Insiders can decide on whether they would like to participate in the activity. The level of involvement required from customers vary from one activity to another (it ranges from answering to a one-time survey to participating in a beta program for few months with regular feedback session). The level of involvement required will be provided in the research activity invite that will be sent to insiders. Where do I sign up? Our sign up page is here
GlennD
GoTo Manager
2 months ago
78Views
0likes
0Comments
Being muted in session when typing into chat box
Hello one of our trainers (who has used GTT for a long time) has found she is being auto muted every time she types into chat. Has any one else come across this ? Is this a feature she has somehow turned on inadvertently ? Any feedback greatly appreciated
Solved
Marydela
Active Contributor
4 months ago
615Views
1like
12Comments
Participants suddenly having access issues into GTT sessions
Hello We have had 3 separate issues, with unconnected participant groups, who have previously had no issues joining GTT for regular training sessions suddenly not be able to access sessions. These have occurred over yesterday and today. We reached out to GTT support and have been advised no changes or updates have been made in recent days that should cause this. The individuals have checked with their IT teams and are being told they have not made any changes either so at a bit of a loss as to why the sudden issue. I feel sure updates/changes must have caused this (either across well used other IT services or GTT). Is anyone else experiencing this with delegates ?
Marydela
Active Contributor
4 months ago
241Views
0likes
3Comments
Registration wait lists?
Hi friends Does anyone know if it's possible to cap registrations to sessions and have a wait list? I want to set up an invite so that people can register for a training, but it would be useful to know how many people want to attend after the filling the capacity. Any help would be greatly appreciated 🙂
resulta
New Contributor
4 months ago
287Views
0likes
1Comment
Excusing an Attendee
I've noticed that occasionally, I will not be able to excuse an attendee during a training session. Is there some reason for this?
galmind
Active Contributor
5 months ago
813Views
0likes
11Comments
Close Registration Setting
If I set the Close registration setting to Never, does that mean someone can register to join the training even after it has started? Thanks!
Solved
Zookette
New Contributor
6 months ago
353Views
0likes
3Comments
Background Noise During Session
We had a recent training where because we could not get everyone to enter their pin we had unbearable background noise that caused the training session to be cancelled. It does not appear that we can mute anyone until they have joined the training and entered their pin. We may be going to only recorded trainings if we cannot resolve this issue. Any suggestions?
Solved
AMTADMIN
New Contributor
6 months ago
440Views
0likes
3Comments
GTT Classic View
Please do not decommission the GTT Classic View. I feel that the newer graphical user interface is very cumbersome and involves too many mouse clicks for the host. I also noticed that GTT has not removed the "Materials" tab so I am no longer able to upload documents for my students for my classes. The one-stop shopping aspect of the classic "Control Panel" has been very user friendly. If I lose that classic view entirely, I'll then have to switch to another platform that focuses on host value features such as Zoom. Thank you
Solved
GTT_User
Active Contributor
6 months ago
394Views
0likes
3Comments
Attendee report does not match local time
Hello team, I've created an attendee report, and all times (resgister and conexion time) does not math local time. Is it possible to change? Thank you in advance,
Solved
Valeri
New Contributor
7 months ago
456Views
0likes
2Comments

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