Failed to log in to web gateway - Not accessible - offline
Was hoping to take advantage of the emergency kit given the current state of play, but I can't even get logmein to show as online - check the event logs and the failed to login to web gateway is a constant - anybody know what i need to be looking at to get beyond that point? Chees LddLdd5 years agoNew Member636Views0likes0CommentsPro Vs Central - Multiple Concurrent Workers
Hi there, We are currently looking for software to enable us to use laptops/pcs to connect to our desktops in our office remotely. There is a team of 8 of us, so we need a solution that allows for us to login at the same time. Ideally we would have a company account with each of the 8 users signed in so billing only comes from one Admin panel. My question is, can LogMeIn do this, and which plan is more suited for us, Pro or Central? Apologies to start a thread, I could not find sufficent online. Many thanksMorganfts5 years agoNew Member526Views0likes0CommentsNot loading when trying to remote control
I logged into my account and clicked on the computer i wanted to access but it just stayed on the loading screen. Nothing else happens and ive tried mulitple times , ive even tried the mobile app and nothing worked. Help please.lo35 years agoNew Member607Views0likes1CommentQuestion on number of users for Pro
Hi there. I'm trying to understand which plan makes the most sense. We are a small company and are looking to give 3 employees the ability to have access to 1 host computer (our shared server) so they can access these shared files from home. Could I just get one individual plan and allow those 3 employees to have remote access to the 1 host computer? Or would I need 3 individual plans to allow those users access to the computer? Also, can 3 users have simultaneous access to one host computer at a time? (If I do need more than one individual plan, then the power users plan seems more cost-effective). Thanks for the help!ZigZagg5 years agoNew Member505Views0likes0CommentsMulti monitor host not transferring to multi monitor client
I have 2 monitors at work which i use to show different programmes. I also have 2 monitors at home. I would like my monitors at home to reflect both monitors at work. Is it possible to have both home monitors reflecting my 2 work monitors. Both systems are windows 10 with monitors of the same res etc. It is frustrating to minimise programmes on one monitor so the information can be entered onto another. Surely there must be a way. I have tried a few of the suggestions on here but nothing works. Any help would be appreciated. BarbaraSolvedsupertrooper5 years agoActive Contributor1.7KViews1like3CommentsProblem storing credentials
Hello, I would like to allow users to store the credentials for the computer when connecting via LMI client. All remote computers use the same host preferences configuration. In this configuration, storing credentials is allowed. I double checked this setting by using the "Dashboard" -> "Preferences" -> "Security" -> "Show details" on multiple computers. The setting "Allow login credentials to be saved" is enabled. But when I connect to a remote computer via LMI client and got to the auth screen, it says: "Prohibited by administrator from saving login info" How do I solve this problem? Thanks, MarkusAustrianMax5 years agoRegular Visitor1.4KViews0likes0CommentsmacOS mouse movements
Is it possible to do side swipping with a mouse while remoted into a mac machine?egraham5 years agoNew Member402Views0likes0CommentsMouse pointer and cursor are very large
I just set up Logmein Pro to log into my personal computer, which is a Macbook Pro running Windows 10 through Bootcamp. Overall it's working well, but the mouse pointer and cursor are very large. When I move the mouse pointer over the Logmein tool bar it returns to normal size, but when it's over the screen it's totally oversized. It's accurately pointing to the right area on the screen, and the rest of the screen resolution and icon resolution looks fine, but the mouse pointer is off. Any suggestions on how to fix this problem?oblique705 years agoNew Member2.2KViews0likes2CommentsFix for corporate deployment? Mojave/Catalina
Our company usesLogMeIn as a backup when on-network, built-in screen sharing doesn't work. However, most are on Mojave and moving to Catalina. So, a lot of the time, we run into the issue where we can't control a remote device that's just downloaded the installer fromLogMeIn123.com because ofSecurity & Privacy. Is there a special package that can pre-checkLogMeIn in Security & Privacy/Accessibility for our builds? Is there any kind of package that we can make a part of the imaging process to enable this going forward? Is there a fix for this outside of something like Apple allowing whitelisted apps in builds? With everyone going remote due to COVID-19, this has become a rather large issue. Thank you in advance.SingleLReflex5 years agoNew Member593Views0likes1CommentCoronavirus Preparations - Are you prepared?
A number of our peers in the financial sector have issued releases reassuring clients and customers that we have Business Continuity in place in the event of something like what we may all be in for. If/When public schools close for 2 weeks we are going to see an influx of telecommuting like we have most likely not seen before, in the technological age. A couple things we are worried about, specifically, are our users home ISP's being bogged down with an ungodly number of kids streaming movies and games while parents are trying to work from home. I seriously doubt there will be major issues aside from minor bouts of throttling, but I doubt network loads have been tested at every segment to ensure they are capable of the volumes we would put on them with two weeks of lockdown and telecommuting. We are concerned about this but not very worried. My most worrisomequestion is "has LogMeIn oversold their services?" When 80% of your customer base is trying to use your service all at once, are you prepared to scale out virtual infrastructure if you see major performance issues? Have you all at LogMeIn pondered this scenario? I have been pleasantly served by your product for a decade and a half and would like to think you guys have all your bases covered, but can you speak to this with a release that we can take to senior management at our respective organizations? Reassurance can never be a negative thing. Thanks in advanceMoses0075 years agoNew Contributor693Views0likes1CommentWhich PRO plan to take?
Hi, A sales question, I'm afraid... If we want to use LogMeIn Pro to allow 9 people to each access their own computer remotely, which pricing plan should we take? Would that be the Small Businesses plan? Or do we then need to take 9 Individual plans? ThanksLievenAKIRA5 years agoNew Member398Views0likes0CommentsI upgraded LogMeIn and now I do not see where I can switch from single monitor to multiple monitors
After upgrade I can not see where to switch to multiple monitors. I have gone through every menu and it is not there. Is there a keyboard shourt cut key sequence? Any assistance would be great! Thanks in advance DBADavedbadave5895 years agoVisitor645Views0likes2CommentsWhy does LogMeIn Pro not uninstall? LMI Control Panel, bloatware, services left behind
No offense to any of the community users who are just here to help fellow users. My complaints are with the developer and their application only. I had a feeling this application would be full of bloat and garbage when I was forced to use it by one of my customers. This particular customer uses it due to (quote unquote) "HIPAA compliance" which I find funny given the issue at hand here compromises data. What is the deal with the LogMeIn control panel service that installed itself during the installation of the LogMeIn Pro Client? This app does nothing for me and I am assuming does nothing for most customers in their need to use the client (and only the client). My pro account has no license to run the LMI server, I have no reason to run one anyway, and finally; it installed the Control Panel as a service to run on every Windows startup only to nag me to tell me that "Setup is not complete" due to the fact that when I log into it with my Pro account it explicitly tells me I don't have a license to apply to this PC. SO WHY FORCE INSTALL THE F*&^%@#G APPLICATION AND SERVICE IN THE FIRST PLACE?! I can't exit the stupid thing. Can't easily prevent it from running at startup. Can't uninstall it because your uninstaller doesn't do what it's supposed to do. And finally; where is the uninstaller for "Control Panel"? I uninstalled Client cleanly using the uninstaller from Win 10 Settings -> Apps & Features. Restarted the system because the stupid LMI Guardian and Control Panel services were still sitting there running and guess what? Both still running. Still configured to run at startup under services and msconfig. Thanks, now I can have fun manually removing the leftover services, bloat, files, and registry entries. This is exactly why Windows is so unreliable and erratic.. devs who release applications full of bloat that leave behind tons of registry entries, a useless set of services, and a couple folders full of files. Not that I gaf, but I don't see how this can qualify as HIPAA certified. Not with the junk I found in various folders that was left behind.element65 years agoNew Contributor1.8KViews0likes1CommentRemote Control Mac Over the Internet from Sleep
I need to remote control a Mac Pro on my corproate network from a remote location. With everything set up correctly and the Mac up and running it works just fine. However, if I let the Mac go to sleep, it does not wake it up and I do have the wake on network access turned on. I tried this once last week from my home computer and it said that the Mac wasn't on-line. I had tried to set the Mac up so that it would NOT go to sleep, but for whatever reason, the client said it wasn't on-line. I messed with it some more today and tried it from LMI client on my iPhone on the LTE network so it's outside my LAN. I forced the Mac to sleep. This time, the LMI client said that both my Mac and one I have at home were sleeping and that I could use WOL. I tried both and neither would connect. Now, the one at my office is behind my firewall, so I'm not 100% for sure that the firewall settings aren't causing an issue. However, my home one is just sitting behind my cable modem and my Airport router and is wired into the router. I've checked with Apple and they tell me that I shouldn't have to do anything special on the Airport to get this to work. Any thoughts???jyiesla5 years agoNew Contributor640Views0likes0CommentsLogin error
I am trying to connect remotely to a computer that uses a pin number instead of password to login in. I keep getting incorrect user name and password but I know they are correct. Is there something else blocking me like a firewall that I need to fix?KimB15 years agoVisitor593Views0likes0CommentsUnable to find Bash or Aeserver in Catalina OS
Hi! Recently I have encountered the issue with LMI on Catalina. I understand that in order to share the screen, I would need to tick at Bash, AEServer and LMI options on both "Screen Recording" and "Accessibility", however, with Catalina, I did not see those "Bash" and "AEServer" options anywhere so I was not be able to share the screen at all! Anyone could help me, please?Hannie5 years agoVisitor910Views0likes0CommentsRenouvellement automatique...
Bonjour, Il serait bon que vous respectiez vos propres conditions générales de ventes : "Article 3 - Durée et Résiliation (...)Vous pouvez envoyer une notification de non renouvellement pour chaque Service que vous ne souhaitez pas renouveler à l'adresse suivante :https://support.logmeininc.com/contactus." Sauf que... ce n'est pas possible... il faut appeler... Et là mauvaise surprise, le numéro vert en France est... injoignable.... Franchement, je ne suis pas du genre à poster des avis négatifs (en fait je ne le fais jamais)... mais là clairement, vos clients ont autre chose à faire que de se démener à essayer d'arrêter un renouvellement automatique qui est imposé et manifestement bien difficile à arrêter. Cela fait une heure que je cherche en vain... et m'aperçois que nous sommes très nombreux dans ce cas... ... belle façon de détruire la confiance. MERCI D'ARRETER LE RENOUVELLEMENT AUTOMATIQUE DE NOTRE COMPTE !!!FRENCH-USER5 years agoNew Member757Views0likes1CommentDAR DE BAJA-COBRO FRAUDULENTO
Están cargando su cuota en una VISA de una persona física que nada tiene que ver con mi empresa. Abonen de inmediato el importe o esta persona tomará acciones legales contra ustedes por el uso fraudulento de sus datos. Tenemos su mail diciendo que no podían efectuar el cargo pero no sabemos cómo han conseguido realizar el cargo en una nueva tarjeta igualmentebatllegrup5 years agoNew Contributor993Views0likes2CommentsSome search terms are not filtered correctly
When I search for some computers it doesn't filter as it should. shown in my screenshot I type "ser manager" it does find that PC but also lists a bunch of other PC's that don't have ser in them. It happens with the same search terms every time but doesn't happen with all searches. Why does it do this and how can Ifix it?91civic5 years agoNew Member509Views0likes0CommentsInvalid Email Format - Catalina OS
Everytime I try to log into the LogMeIn Control Panel to add a MacBook Pro to LogMeIn, it changes the structure of my email, preventing me from logging in.For example, I enter the administrator's email filahelp1@filahelp.com and password. After I hit Log In, it doesn't let me in and displays a different address filahelp1%40filahelp.com, hince the Invalid Email Format. No matter what I do, it defaults to the invalid email address.This is a new MacBook Pro (2019) with Catalina installed. I've tried everything from reinstalling the 64bit program to reimaging the whole machine. It does not ask permission to do screen recording because it only ask for that once I log in (which I cannot do). I finally installed Mojavi, installed and logged into LogMeIn, then upgraded to Catalina. Though the problem is solved, it took a VERY long route to get there. Someone please help with this issue and the "can't run in 2 locations simultaneously" issue from the toolbar icon.FilaHelp15 years agoNew Contributor5.5KViews0likes26CommentsPossible to restrict User to View-Only?
Is it possible to restrict an invited user to access a computer in view-only (aka. "monitor host") mode? We have many external users that we will give remote access to a particular computer temporarily, but they will have full remote control capability. I want to add a user to be able to view-only on one machine, while it is being used. I can't find the option on LogMeIn Central adminsitration, in user or computer settings. Thanks! -- Demisdemisjohn5 years agoNew Contributor2.4KViews0likes1CommentTrouble using remote access and quickbooks
My accountant has constantly had issues trying to use LogMeIn and my Quickbooks to do my taxes. I have made sure she has my LogMeIn user name and password; the computer username and password plus the Quickbooks password. She has always had issues with LogMeIn actually letting her in to work. She has yelled at me that it's my fault, but I have not changed passwords or user names. Are you able to help me? I dread tax season specifically because of having to deal with this.Datredhed5 years agoNew Member752Views0likes0CommentsMy home iMac runs El Capitan. Log Me In updated and now I can't log in from that iMac.
Is there a way to install an older version of Log Me In so I may continue to use my older home iMac running El Capitan? I don't know if I ran an update, or not. But, the iMac cannot be upgraded to use the next Mac OS and the newest LogMeIn won't run on El Capitan.drmoore5 years agoNew Member528Views0likes0Commentsconexion termial
Buenos dias, me podrian ayudar, tengo instaladas varios servidores y en todos me conecto sin problema hay uno que acabamos de cambiar y este al entrar por logmein, la pantalla me aparece en negro y en las opciones esta la de conexiones terminal, si no estoy conectada por remoto no me da imagen por logmein, pero yo necesito conectarme por logmein ya que son varios los usuarios que lo utilizan y por remoto tengo limitadas algunas opciones. agradeceria su apoyo como quitar el terminal y que se conecte normalmente .Crisbeth5 years agoNew Member629Views0likes0Comments- PashchenkoSV5 years agoNew Member485Views0likes0Comments
LOGITECH K380 on iPad won’t pass Ctrl nor alt keys thru connection to PC
I want to have a physical keyboard connected to my iPad using LogMeInPro to remote into a PC. Basic and arrow keys pass ok, but I can't get ctrl, alt keys to function. I'm currently using a Logitech K380 keyboard. Is this possible with the K380? Any other keyboard?RJ6075 years agoNew Member1.1KViews0likes0CommentsWindows Password Set with Access Code
My Windows login (I'm administrator) has a password set however LMI still wants an Access Code to be set. Why is this? Everything looks to be correct in lusrmgr.msc and userpasswords2. Is there a way to get it to use my Windows login? Also, I'm using my MS account to log in and during the installation, LMI shows my username.Solvedlostwitness5 years agoActive Contributor1.4KViews0likes1CommentCan't control mouse on desktop from my android phone
I have recently been unable to move the mouse on my phone to control my desktop. I called logmein and they told me there was an update to the program and to reinstall the app on my phone. I still cannot control the mouse on my phone the way I used to be able to. Before I could move the screen around to where I wanted the mouse. Now, I need to double click on the mouse and move it that way. Unfortunately, my finger needs to be on the mouse the entire time and it is almost impossible to see where I need to click. Logmein suggested I put this problem to the community since they are not able to help me with problems on mobile devises. Any suggestions? Thanks.carpdiem5 years agoNew Member636Views0likes0Commentsaccessing multiple monitors
Hi , I m a complete novice to Logmein.. My host side computer runs 4 monitors, while my remote computer has only 2.. I m aware i can switch between host side monitors on the remote control toolbar but i was wondering if i can fit all my host side monitors into 1 screen at the remote computer? Or alternatively run 4 seperate remote control functions? I need to see all my 4 monitors at the same time at my remote computer without having to swich between them on the toolbartombusch5 years agoNew Member1.2KViews0likes1CommentBring Back All Color Quality Options
Starting about a couple weeks ago, when I connect to client computers there are only the 3 highest color quality options available to select. There used to be 6. Typically I would set the quality to the lowest color option to improve the speed/responsiveness of the connection since I don't need the full video quality. Anyone know how to get all of the options back? Or has LogMeIn done away with the lower quality settings? *** UPDATE *** 2/1/2019 So this still seems to be an issue. I just wanted to repost my work around on the top message for anyone that might not read through the whole thread: For anyone that needs the lower video quality settings, here is a link to the last version of the Client app (1.3.3987) that had all 6 video quality settings. Files are in a ZIP with a README file detailing how to run the old version. The first time it launches, it will notify about an available update. Make sure to select "skip this update". Hopefully this will hold us over until LMI can get their act together and provide us the tools we need, especially since they keep jacking their prices up on us. https://1drv.ms/f/s!AtQflLceTy6fojN0KnGOKgZ3XwGMEricatdmi5 years agoActive Contributor12KViews14likes49CommentsProblem Client
Hi. I need help. I use a mac OSX Captain 10.11.6 . I don't want to upgrade, coz there is many problems with some softwares and pluggins. But since 3 weeks ago i can't connect to my computers, coz the Logmein Client doesn't work. The last version. Someone has the solution?CarlosChile5 years agoVisitor555Views1like0CommentsBlank Screen Improvement Suggestion
I run a leased access tv channel and I change my programming remotely via logmein pro by turning on blank screen and switching the programming behind the black curtain i.e.blank screen My suggestion or rather question is would it possible to change the blank screen to a different image or be able to add text to the black screen? So that those on the other end, whether it be a tv channel or another computer monitor could see something besides the black screen of death. . . . . Maybe? Possibly? Kind of? Sort of?MCtvLIVE5 years agoNew Member534Views0likes0Comments1/16/20 update - Macbook Air
Does anyone have a work around for today's update if you are using a macbook air?DLFund5 years agoNew Member459Views0likes0CommentsRemote User cannot access assigned PC's
We just deployed Log Me In at a cusotmers location and gave an on site IT person remote access to all PC's in the account. Problem is he cannot remote in to the selected PC's with his domain admin account. Do not tell me I need to go to 200 PC's and open the preferences on each to allow his account to remote in?JJGRADY125 years agoNew Member591Views0likes0CommentsNew host computer
Hi, Ihave had to replace my computer which is currently thr LMI pro host for the company. how can i go about changing this to the new computer when i cannot access the old one to remove it - can i just delete the computer from the computers list and re-download it? Jay.Jayuk205 years agoNew Member869Views0likes1CommentHow long someone been active?
A user said his laptop was stolen about a week ago. So, just recently, i saw the laptop was active last night. And, two days ago, i saw updates were installed on that laptop. Im unsure if someone has to physically signed in the computer to updates to take place? Anyway, is there a way I can find out how long a laptop has been active and/or signed in or not?Solvedmdr35 years agoNew Member1.6KViews0likes2CommentsHow to tell if someone is already logged into a computer
When I go to log into a computer, how do I tell if someone else is already remotely logged in? I don't want to kick the other user out. If I see it is in use I would come back later.SolvedValkyrie5 years agoNew Contributor4.7KViews0likes2Comments