Is there a way to escalate Support Requests?
Our organization has opened multiple tickets related to team members getting kicked out of the queue without signing out and having massive call quality issues. We have completed the same recommendations multiple times and are continuing to have these issues. Is there a way we can get someone to actually work through troubleshooting with us or possibly get our existing tickets escalated to a team that can help?
Identify which number I'm texting from
We have a handful of phone numbers that we utilize in our office that clients call/text in to. From the desktop, it's impossible to see which number I'm starting a new conversation from. It's only once the convo is started, I can choose which number to message from. And I cannot see which number clients are texting into. What if I respond from the wrong number?