Connect on LAN issues Needs Remote Registry running
Can someone please add a button / or checkbox to start the remote registry service when trying to connect on lan. I do this now but it is time consuming. I have a batch file that calls the PSSERVICE.EXE program (Microsoft toolkit) and starts the remote registry (or any service) - but I have to edit the batch file outside of Logmein Rescue and it is difficult to train our helpdesk folks to know how to set this up and use. the syntax is "psservice \\10.101.45.131 start RemoteRegistry " . It would beeasy I think for yourprogrammer to integrate this feature - and it is needed by many, many people. please have someone take a look at this as a solution to the connect on lan issues with Win 10.
Full Screen View defaults to Fit to Window instead of Stretch to Window
When I start my LMIRescue Client, I typically start multiple remote sessions, (6 or more). Many times I will put one session on "Hold" for a few minutes, then come back to it and then "Start" the old session, then go to Full Screen again and I'm faced with a small tiny window again. The "Configure View Settings" always reverts back to "Fit to Window" instead of "Stretch to Window". This all happens during the same LMIRescue Client session. If I put them all on Hold and close the LMIR Client then open it up on another workstation or even on the same workstation, and then Start any On Hold sessions up, they all revert back to the tiny Fit to Window views. This is VERY annoying every time I have to switch from several different systems and redo the Configure View Settings from Fit to Window instead of Stretch to Window. Actually I don't know why anyone would use Fit to Window instead of Stretch to Window. Every time you take a session off Hold you have to go to full screen and then redo the view settings. But since the View option is there then simply allow me to be able to choose the default View setting somewhere like in the admin panel to "Stretch to Window". Or just leave it however it was last set. STW always makes more sense! Why would you ever want a tiny Window?? Even your tech support reps liked this idea! Thank you!
Add "Share My Screen" to RescueAssist
We are converting our support team from using GoTo assist to RescueAssist. The updates you have made in the last month and a half are phenomenal, great work. The feature we need to see from GTA in RescueAssist is the ability for the attendant to share their screen with the customer/client. This feature allows us to deliver 5 Star service by quickly demonstrating proper software workflows, and allows us to upsell new features and modules by having a technician give a quick demonstration on their machine.
Date/Time stamp on Rescue screen prints
I was wondering if was there a possibility to add date/time stamps on Rescue Lens photos. When saving screenshots, we can have that info in the file name/info, however some clients saw the need of having it on the picture itself. When taking printscreens for audits, for example, that would be really helpful. Regards,
View System Information
Would it be possible to get the "View System Information" section when in a session to include the serial number? It grabs a lot of good information but appears to be missing that which is a little shocking as that should probably be easier to attain than other portions already there.
Organize active sessions into groups
I would like to suggest updating the Unattended Sessions Feature. There needs to be a way to Organize sessions into Groups as you add them. When you have dozens of unattended sessions open it becomes confusing which PC's belong to whom. For example: Company 1 ( Group ) - PC1 ( Unattended session ) - PC2 ( Unattended session ) Company 2 ( Group ) - PC1 ( Unattended session ) - PC2 ( Unattended session )
User Chat Box Features and Update Requests
We use logmein rescue for support and it is great! We would like to have an option for the chat window to be show on top and the ability to have an icon on the side of the screen to hide the chat and to easily bring it up. Doing this makes it easier to for the user to work on our program and the user to still be able to read the chat window for instructions. I know the chat window has not changed for years but I am hoping an option could be added to give us a lot more flexablily in supporting our customers. Multiple States: - Chat windows is hidden with an icon that you can click on. The icon would be located on the side of the screen that would always be shown on top. So someone can easily click on it. - If a technician chats it would either flash, show information about a new chat or come up right away. - Once the chat window is open it would always be on top until you "minimize" it to the side of the screen.