Device Name Column be Added to Recordings List
It's nice to have the Device Group and Session ID listed in the Recordings, but it would be great to have a "Device Name" column added in the Recordings section to aid in identifying a session to interact with. This column would automatically populate with the Device Name field from the Devices section.1.9KViews0likes2Comments
Add an option to edit recorded sessions or the option to stop and start recording
When you have a recording 30, 40 or 60 minutes long and you just need a specific 2 minute part of it, you need to go through the whole recording which takes time (every time) The alternative would be to offer the option to start / stop recordings manually. I think the latter option would be better and easier to integrate but we would be happy with either one.1KViews0likes0CommentsAdd a combined view of the recording and session notes
When you have hundreds of recorded sessions on your dashboard and are trying to find a specific one you spend a lot of time switching back and forth between the recordings tab and activity log in order to find the right session you want to download. It would be very helpful if you could show the columns for the technician notes and the client name in the recordings as well. This was like the first thing almost everyone in our support team asked / complained about.770Views0likes0Comments
Session Recording Search
Currently, if you are logged into gotoassist remote and click on Recordings you get a list of everything for the past 90 days.. There is no search?? It would be very useful to have the capability in searching "Recorded Sessions" by agent, date, company, etc.. Right now when we need to get a recorded session we have to go through all of them to find the correct one. We use this tool often and would love to see a search function.1.1KViews0likes0Comments
