Customers automatically disconnected before session starts
I have two unattended computers that refuse to connect. The start to link then for some reason they are disconnected. The software configuration on both systems has not changed. Has anyone ran into this issue and is so how do you fix it?6.5KViews0likes11CommentsRequire ability to filter and sort service desk tickets by any column or multiple columns in display
Our Organization has about 20 different services, 30 different "companies" and likely 200+ customers. When I am in my service desk queue view, I have the ticket No, "last updated by", "title", "service", 'due date', "customer name", "company name" columns displayed. Now I know that I can filter out the display to just one service but sometimes I need to see all the tickets submitted by one "customer name" so that when I am speaking with that customer I can find all their tickets in short order and clear them all at once. Sometimes, I'm at one of the company sites, so I need to be able to filter by company name, sort by customer name so that I'm not running back and forth around their building, or spending extraneous amounts of time scrolling up and down looking for each persons tickets. Therefore, having the ability to filter and sort by any column displayed (or not displayed) would be immensely helpful to me. Basically the same ability one has in an excel spreadsheet to filter and sort items to make it easier to find, complete tickets in the most efficient manner.Bulk delete v4 devices in v5
I am not seeing a way to bulk delete devices in Gotoassist v5. This is a big problem for many reasons. When installing Gotoassist unattended v5 it is installing side by side with v4 causing duplicates in the console devices list. All these v4 duplicates have to be deleted from the console devices list. Devices are decommissioned and have to be removed manually This is feature absolutely necessary for larger organizations. A partial fix would be for Logmein to change the v5 customer installer to remove old versions prior to installing the new, but that still doesn't remove the duplicate devices from console.SolvedUnattended gotoassist executable
I have been reluctant to use the unattended feature with my clientelle because of a perceived potential liability issue. However, many of my clients in my area are elderly, and have issues with the simple steps needed in trying to connect with me remotely. So for the more "challenged" ones, I am going to move to the unattended install regardless of the risk. Am I to assume that I can place the unattended install executable (g2ax_customer_combined_dll_full_win32_en_US.exe) on a flash drive and install the unattended program whenever I am in front of a customers PC? I assume the part of the install program whereby I login to my account establishes the association for the client PC with my group. Correct?Solved