V4 to V5 upgrade - Ctrl-Alt-Delete or mouse isn't working for Servers on Proxmox
Other PC's seems to be fine when remoting into the v5 agent, but with our servers (2012 R2 and 2016) I'm stuck on the login screen. I have to use v4 to remote in and then login, then I can switch back to v5 and it works with no issues. We are using Proxmox so I'm not sure if that could be causing the issue ? Has anyone had this issue before ?3.8KViews1like18CommentsRequire ability to filter and sort service desk tickets by any column or multiple columns in display
Our Organization has about 20 different services, 30 different "companies" and likely 200+ customers. When I am in my service desk queue view, I have the ticket No, "last updated by", "title", "service", 'due date', "customer name", "company name" columns displayed. Now I know that I can filter out the display to just one service but sometimes I need to see all the tickets submitted by one "customer name" so that when I am speaking with that customer I can find all their tickets in short order and clear them all at once. Sometimes, I'm at one of the company sites, so I need to be able to filter by company name, sort by customer name so that I'm not running back and forth around their building, or spending extraneous amounts of time scrolling up and down looking for each persons tickets. Therefore, having the ability to filter and sort by any column displayed (or not displayed) would be immensely helpful to me. Basically the same ability one has in an excel spreadsheet to filter and sort items to make it easier to find, complete tickets in the most efficient manner.GoToAssist Remote Support iOS app version 2.1.2 Build 802
GoToAssist Remote Support iOS app version 2.1.2 Build 802 does not show the unattended devices. All of the devices are up to date with the agent GoToAssist Unattended version 5.2.1. Is there another iOS app that supports version 5? Thank you.SolvedCan't login on Fresh Windows 7 install
Good day, I installed GTA Expert on a fresh Windows 7 install and I cannot log into the software. I get the login screen where it asks for the username, which I type in. Clicking "next" doesn't do anything. It just sits there at the login. I have network connections and I was able to use the software a few days ago on the exact same machine before I had to reinstall Windows. I've downloaded the installer fresh from the website. The program sits in the system tray, not indivating any problems. I can login to the web interface on Chrome and see all the remote amchines, but I can't launch the opener. What am I doing wrong? GTA used to run on anything and everything with none of this trouble.SolvedCloned computers show up as one device in unattended support
Having learned better now, we are stuck with a few new computers that were cloned from the same image and soon discovered that the GoToAssist Unattended only lists one computer in my console. I had found a post here from last year with someone who did the same thing and had the same problem, and they were directed to a KB article that documented how to clean it up. But, that link no longer works. Another post mentioned a registry key that had a UUID that needed to be deleted, but I checked all the systems and that key does not exist. I have uninstalled the unattended software and reinstalled but the issue persists. I'm guessing that now GTA either uses the computer SID (which is identical on these systems...I know...I know...) now or uses it's own UUID that is stored somewhere else. Is there a way to get each of these systems recognized by the unattended software so they each show up in my console?Solved