GoTo Plugin in Teams - Status light
Hello everyone, I’ve been using the newly released plugin for Microsoft Teams from GoTo. It’s been a great addition, but I’ve noticed that there seems to be a missing feature. Specifically, when I’m in a phone call, the status light in Teams does not update to show that I’m on the phone. This feature would be incredibly useful for my workflow, as it would allow my colleagues and external users to our tenant who message/call me on teams to see at a glance when I’m on a call. I was wondering if there are any plans to implement this feature in a future update? If so, could anyone provide an estimated timeline for when this might be taking place? Thanks in advance for any information you can provide. Best regardsTurn on Fax interception on direct extensions via the API
We would like the ability to turn on fax interception on direct extensions. This appears to only be an option for shared voicemail boxes at this time using the API. We will have close to 2000 users who will need this option turned on as we roll out GoTo Connect to our staff. As this is not defaulted to on in the GUI I would like the ability to program this option. Thank you!
Add call control on headsets
Staff is not able to receive calls from their headset when using the softphone. This limits their ability to perform tasks away from their monitor in order to accept or make a call. I understand security concerns are prohibiting this functionality. Are there any tools available to mitigate this issue and to allow call control?
Support management of outbound caller ID from API
Please add support to manage the outbound DID / caller ID assigned to a line from the API. (Specifically referring to the phone number that shows up for the recipients of their calls.)You can manage this from the admin portal, but I see no way to view/update it from any API endpoint. This is one of the essential things to configure for users and this is preventing us from automating our onboarding process.
Zoho CRM Call Logs
Hello GoTo Community, We have been integrated for quite some time now between Go To and Zoho CRM. As we start to analyze our recruiting efforts, I've noticed that the outgoing call logs are being recorded as incoming calls. When we select the phone or call icon inside Zoho CRM, the pop up window appears and our desk phone rings. We answer our desk phone and then the call is placed to the lead or person that we were attempting to call. When this happens, the call activity type is labeled as "Incoming". When we physically use our desk phones to dial out, everything is logged correctly. Do you have any immediate plans to fix the call log type when utilizing the call icon inside Zoho CRM? Both the Go To help person I spoke to on the phone and Zoho developers stated that this is a known issue on the Go To side of things which is why I came here. The original Case Number for the ticket I opened was 20299433 which has just been closed since they couldn't help me out directly. They pointed me to this community board and requested that I posted the issue here. Thank you and I look forward to your response. John
Live over the phone language translation
Please provide live, over-the-phone language translation so we can help our international customers from the moment they call in. There are several 3rd party apps that offer this service, however they do not appear to integrate with our current phone system. Thank you.
Compatibility with Apple Watch - Calls Ring on Watch
I'd really like compatibility with Apple Watch that would allow for calls to ring through on my watch. I like to keep my phone silent and use my watch to only important notifications during the work day, but I miss calls through GoTo because the notification/ring doesn't come through on my watch as it does with standard calls.
