We've had registrants point out that they cannot select "other" in the State field when they choose a country other than United States. How can this be resolved?
- I agree that the "other" field needs to be added back in. Taking it out was a mistake. Having to create a custom question is not a good alternative.
- I agree - Ash, whatever change was made needs to be reverted, it's a very unprofessional user experience for international customers and clearly whoever thought this was a good idea was completely out of touch with the user experience. The state/province requirement needs to either deactivate, or be replaced with an open-ended question.
- Thank you Ash, I appreciate it! I hope this makes it to the list for future improvements! Have a great day.
- The crazy thing is, that in the past, we have never had any issues with this. State was always a "requirement" but then when the registrant chose a country other than USA/Canada, it just took the "required" part away from the "State" field. Anyway, hopefully something gets worked out!
- While we do not have any alternatives to the current default listings of States and Provinces, I have made this conversation into an Idea so that others can make note as a future improvement idea.
- Ash - That is a work around perhaps, but not a solution. That leaves the state / province question down with the auxiliary questions and not up with the rest of the customer information. That doesn't look very professional. Is there not at least an 'other' for the state and province?
- If you need registrants to enter specific data to confirm their qualifications, I would make a custom Registration Question, and check the box to make the answer mandatory. The question type needed if there are more than just a few territories would be 'open ended'.
- We are experiencing the same problem as Liz. We have registrations from around the globe, the majority from the United States, but some from Australia. The state/province list is only allowing our registrants to select a US or Canadian state / province. How can we collect state information from other countries?
- Hi Liz,
I apologize for the confusion there.
What they've done is instead combine all the states from US /CA into one list, where Canadian provinces are towards the latter end of the list.
- The issue is, we require the following fields, country and state. In the past, when people who did live in the US or Canada, chose their country, it gave them the option to not choose a state. Now, it's asking they choose one and it's not relevant to their country.
