The ability to report on tickets and export the results

Hi,

This idea has been delivered, please see this support article for details on Working with Helpdesk Reports

Hi!

Reporting for the Helpdesk has been released yesterday afternoon, which now allows you to view charts and tables of the most important metrics and export all ticket data in CSV format.

Can someone let us know when this will be released. A very useful and basic feature that I'm surprised wasn't there from the start.

Hi RevDarkman,

We are planning on releasing this feature next week.

Thank you - is this available yet?

Hi RevDarkman,

We are working on a reporting feature for tickets, which will be released in the next two weeks.

This will have an export option for all the currently available ticket fields in CSV format.

If you have any questions or would like to know more please feel free to contact me.