BHopgood's avatar
BHopgood
Active Contributor
2 years ago
Status:
Accepted

Helpdesk - Ticket Last Updated and Last Updated By fields

In GoToAssist we could see who last updated a ticket and when.

 

We could sort by "Last Updated" and also see a field "Last Updated By" to see when a ticket had had some activity by a customer or technician.

 

This enabled us to easily see on the ticketing screen when a customer had responded with more information or was OK for us to close the ticket.

 

Can we please have this feature as a matter of top priority as we are not able to respond in a timely manner to our customer queries.

 

Thank you.

Ticketing
  • Dhugald1's avatar
    Dhugald1
    New Member
    2 years ago

    Probably not, we gave up you should too, Zendesk has this feature... as did GoTo Assist service desk when we had that....

  • BHopgood's avatar
    BHopgood
    Active Contributor
    2 years ago

    Thanks for the update.

     

    Looking forward to seeing this in the product.

  • GyulaMucsi's avatar
    GyulaMucsi
    GoTo Contributor
    2 years ago
    Status changed:
    New
    to
    Accepted

    Hi!

     

    Thank you for your feedback.

     

    This feature is a high priority for us as well, and we are planning on releasing it in June.

     

    BR,

    Gyula