StevenJP's avatar
StevenJP
Active Contributor
3 years ago
Status:
Reviewed by moderator

Assign / Edit user email to help desk tickets

It seems as though there is no way of creating an email for the end user when manually adding a Ticket. 

Ticketing
  • KateG's avatar
    KateG
    GoTo Moderator
    3 years ago
    Status changed:
    New
    to
    Reviewed by moderator
  • GyulaMucsi's avatar
    GyulaMucsi
    GoTo Contributor
    3 years ago

    Hi StevenJP,

     

    We are planning on releasing the end-user portal in November, with the ability to create end-users from the admin portal. This will allow you to create new end-users and attach them to tickets.

     

    We are also working on a feature to create new end-users and attach them to tickets directly from the ticket editor. This is currently planned for Q1 2023.

  • KateG's avatar
    KateG
    GoTo Moderator
    3 years ago

    StevenJP  I moved your post here for visibility in our community ideas board as this feature is currently not available.  Regarding the issue you reported, I see you have a ticket opened with support, you should continue to work with them for a resolution.