Have the option to start a ticket from the managed pc's and/or add pc to the ticket in progress. This would make it easier to know which pc your working on and be able to sort in reports to see if pc's a trouble and need to be replaced because of the ticket volumn.
Yes! This would be a big help, especially if we can then report on this through the reports, which are still a bit lacking at the moment.
Hi douga1978,
We are considering adding connecting tickets and devices in Q2 this year.
