Stephenthetech's avatar
Stephenthetech
New Member
2 years ago
Status:
Reviewed by moderator

Prevent calls being transferred to voicemail for specific extensions

We would like to be able to completely disable Voice Mail for specific extensions within the system. In our environment we have some specific extensions that should never go to voicemail, including users being able to transfer directly to voicemail. I have everything set up to not allow callers to leave a vmail on these extensions but users keep transferring directly to vmail. I understand this is a user issue but would like a setting to prevent this from happening.

Administration & Configuration
  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Sorry about that Stephenthetech, I have updated the status and shared this and shared the 'loophole' with the team.

       

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago
    Status changed:
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    Reviewed by moderator
  • Stephenthetech's avatar
    Stephenthetech
    New Member
    2 years ago

    I believe you missed the part where I said " I have everything set up to not allow callers to leave a vmail on these extensions but users keep transferring directly to vmail."

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago
    Status changed:
    New
    to
    Delivered

    Hi Stephenthetech 

     

    This is already supported in the Find Me Follow Me settings for an extension. For "No answer, send to" you can select Hang Up as the outcome so that missed calls do not go to Voice Mail.