Hello,
We run a small hotel business and the way we have our system configured is emergency calls go to one extension and general calls go to another. We primarily use the mobile application to monitor our phone number and what we found is the Mobile Caller ID does NOT show us if a call is stemming from the emergency line vs. general which makes it impossible to manage.
Once a call is missed or a VM is left, we can see the type of call (extension) but the problem lies in the initial, incoming call. I'm told this feature works on the desktop but we really need that to work on the Mobile App as well.
I would like to formally request the Modified Caller ID is applied to the Mobile Application as soon as possible.
Thanks!
Danielle
