We need to be able to delete skills from Contact Center. Apparently this isn't even something GoTo engineers can accomplish on the backend. What happens if we create a new skill, and mistype it? What about test skills that are only used once? Some skills may be created on the fly to handle certain scenarios, then never used again. Please add support for this feature to your development cycle.
In addition to deleting skills, it would be very useful to export the list of agents and skills. It is very difficult to manage skill assignments when they can not be printed or downloaded to share and review.
Cannot rename or delete skills.. nice system design!
- Status changed:NewtoReviewed by moderator
