In analytics, our call center supervisors would like to be able to filter by time and not just by date.
Hello from the product team at GoTo! Thank you for sharing your supervisor's needs here. Can you help us understand the reason to filter by time? For example perhaps there is a specific metric that's needed, if you are looking for hourly blocks, 15-minute blocks, etc. Can you let us know the types of tasks your supervisors need to accomplish? For example, headcount planning, examination of performance by shift, etc. Regards, Neil D.