Can I ask a follow-up question about these chat notifications? We receive the message tone but there doesn't seem to be a way to pick which audio device. I talked to support and they confirmed there is no option. For us it usually comes through our headsets but we would prefer the computer speaker all the time. Is there a plan to add this option or a way to ask for it?
- Status changed:NewtoReviewed by moderator
It seems like the Speaker setting (Audio / Input & Output / Speaker) will modify which audio device the Web Chat Alert comes on. That doesn't make too much sense; it would make more sense if it were controlled by the Ringer instead or if it had its own setting.
