Forum Discussion

Jim-Balto's avatar
Jim-Balto
Active Contributor
5 years ago

what does the 'I=2' mean in the Rescue email link ?

what does the I=2 mean in a Rescue email ?       https://secure.logmeinrescue.com/R?i=2&Code=577122   thanks - JIM
  • AshC's avatar
    AshC
    5 years ago

    Hi Jim,

    We use a variable to get short URLs when a given feature is used, so PIN code entry page should be opened with a given code when i=2 is used. 

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Hi Jim,

We use a variable to get short URLs when a given feature is used, so PIN code entry page should be opened with a given code when i=2 is used. 

  • Jim-Balto's avatar
    Jim-Balto
    Active Contributor
    5 years ago

    Thanks Ash - so it is basically saying 

    This is a link with a RescueCode ?

     

    So what are ID=1 and  ID=3  used for ?

     

    Anyway to store the Applet on a customer's computer to skip that step EACH time ?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Those IDs are mainly for internal implementation.  May I ask what the main concerns are ?

       

      Calling card, Unattended MSI or Connect On Lan features can work as a way to not send a link every time.

      • Jim-Balto's avatar
        Jim-Balto
        Active Contributor
        5 years ago

        ASH

        We are wasting a lot of time with each RESCUE connection trying to get the customer staff to pick our custom link (in our app) or a shortcut on the desktop.  Then 'Download or Run ?'; Wait for the OK button); etc.

         

        Sending a direct email link helps a bit on the front end but doesn't eliminate the back end steps (above)

        We typically have to call to walk them throiugh that step or create an email wrapper to send out the link.

         

        Since you don't offer a ZOOM-like invitation we have to create that - and fume each time.  I was hoping that the ID=X might offer a solution.

         

        I have looked at Calling Cards as a solution but have never found a good example video of their use.   

         

        We are really looking for a way to have the Rescue client stored on the PC and then no matter who logs on can be prompted to "OK" a connection.  A cross between RESCUE and CENTRAL basically.  I have been told :Never going to happen !"

         

        Thanks - JIM