Forum Discussion

kleake's avatar
kleake
New Contributor
6 years ago

Unattended Access REMOVE tray message

We are looking into using this for remote access into systems mounted on a wall with no keyboard or mouse attached.  We can remote into them, make updates and log out but it leaves the little message by the clock that the machine was remoted using unattended access.  This little message covers part of what we need displayed.  Is there any way to make that go away?  It would be ok of it remained for a few minutes even, but it can't stay until someone clicks on it because there is no access to click.

Problem
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    kleake  I'm sorry, I don't know of any way to automatically remove that notification message.  I believe it was designed so that the person logging into that User Account knows that their machine may have changed etc.   Though, I understand how it could be inconvenient if you were using that specific space to show something important on the desktop.

    • kleake's avatar
      kleake
      New Contributor
      6 years ago

      Yea, I can understand why it's there, but without a way to remove it, it makes this took unusable for our needs.  These are wallboard machines, displaying call status and such high up on a wall in front of over 100 users.  There should be a way to disable that message if certain parameters are met.

      • sv5's avatar
        sv5
        GoTo Contributor
        6 years ago

        Hello kleake!

        The Unattended Access was designed for supporting machines while the customer is afk, and when the technician left the computer, we has to notify the end user about the unattended access. This is the business use case. If the notification can be switched off, than the scammers/unwanted technicians could reach the target machine without any warning. This is a kind of security concern, to not let the notification disappeared.

        Can you reach your wallboard machines via LAN or VPN? Because if you know the target machine's host name and admin credentials, you can reach them with Connect On Lan applet too. That applet would not leave any notification, just the technician and the wallboard machine have to be in the same network.