Forum Discussion

bev38x's avatar
bev38x
New Contributor
5 years ago

Unable to end client session

Last week I started a logmein rescue session with a client.  However, despite disconnecting the session, rebooting both machines (mine and his) the rescue box keeps popping up on his laptop.  Both devices are Windows 10

We can end it in task manager but it keeps restarting

 

Any ideas?

Thanks

  • Ralf_CT's avatar
    Ralf_CT
    New Contributor
    5 years ago

    Nobody replied?  The lack of responses to valid questions leaves me wondering if the LogMeIn path will not create more problems then I hope to solve, especially on a customer's machine.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Ralf_CT  A problem of this magnitude often indicates a larger issue with the OS itself.  Typically rebooting the affected machine will clear a lot of this behavior up.

      • bev38x's avatar
        bev38x
        New Contributor
        5 years ago

        My issues is resolved but a simple reboot didn't resolve this issue

        I needed to remove some registry entries that related to the open session

        Thanks