There is no option to block a technician to change his status ?
intentionally my employees change the status to away What can I do to stop this? when my employees are away, my customers cannot get help
Forum Discussion
I would like to reinforce the suggestion to include an option that allows the administrator to block the technician from making changes to his status because: When the status is changed to absent the technician does not receive calls which causes customers to be unattended and frustrated. Our client c3informatica has been with Logmein for 8 years and this suggestion would positively impact their work. Could you help us? (Tatiane Araujo - Loupen Teconologia)
Ainda sem solução
