Forum Discussion

KBS2013's avatar
KBS2013
New Contributor
2 years ago

Text/Font Smoothing disabled upon connection to the customer's computer

I’ve begun using LogMeIn Rescue, but was disappointed to find that it disables Windows font smoothing on the customer's computer upon establishment of the session (using version 7.11.760 of the software on the customer side; 7.50.3568 on the technician console side). This deficiency makes it exceptionally difficult to read the customer’s screen. I’ve looked through all the settings that I have access to, but have been unsuccessful so far at finding any way to correct the problem. Has anyone been able to find a solution to this counterproductive behavior?

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi KBS2013, welcome to the community.

     

    You might try switching from our new "next gen" media streaming option back to the classic option. These FAQ's will help:  Rescue 7.50 FAQ

     

    • KBS2013's avatar
      KBS2013
      New Contributor

      Glenn, does that prevent the program from erroneously turning off Windows font smoothing on the computer being connected to?

      • GlennD's avatar
        GlennD
        GoTo Manager

        Yes. Disabling the desktop wallpaper and visual effects improves the screen capturing performance, but it is optional.