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DevinderSingh's avatar
DevinderSingh
New Contributor
3 years ago

Start Console communication error . error code(07) Last error (0)

Hello Community, 

 

One of our clients are facing error : Start Console communication error . error code(07) Last error (0)

while accessing LMI. 

 

 

Environment is :

LMI is deployed on Citrix environment . Users are able to login to Citrix and then launching LMI , application is getting launched but after entering credentials this error comes pops up. 

 

Scenario: 

4 users are able to access this application within Citrix. 

Affected and unaffected users have same AD groups , means Citrix access is similar. 

 

Interesting scenario: 

Tim - Affected user 

John- Unaffected user

 

John login to Citrix , Launch LMI with John's credentials - It works

John login to Citrix , Launch LMI with TIM's credentials - It works

Tim login to Citrix , Launch LMI with TIM's credentials - does not work

Tim login to Citrix , Launch LMI with John's credentials - does not work

 

In Citrix default browser is EDGE

Can anyone give any kind of suggestion how this can be solved. 

Problem
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      Hi DevinderSingh 

      Could you please check the GoTo version running on the problem organizer's account?  If there are any upgrades available, please retest after the update.  

       

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    Hi DevinderSingh

    Sorry I haven't seen that specific error before.

    Are both of these users given the same rights within the Citrix environment?  

    • DevinderSingh's avatar
      DevinderSingh
      New Contributor
      3 years ago

      Hello AshC 

       

      Yes , we have checked Citrix access , it same for affected and unaffected users. Have tried to delete the Citrix profiles as well , that did not work.