Forum Discussion

CraigLEBC's avatar
CraigLEBC
New Contributor
5 years ago

Session disconnects as soon as I click Start Session

Logmein Technician Console used to work fine, until it recently updated. Now every time I click Start Session, the session disconnects. This happens whether I connect to a PC or mobile phone. I've...
CraigLEBC's avatar
CraigLEBC
New Contributor

Thanks for the reply. I really needed to sort it, so I did a clean sweep on my computer.

 

- Uninstalled the Technician Console

- Deleted all Logmein entries in the windows registry

- Deleted all Logmein folders on the C drive

- Deleted all Logmein data in my windows user profile > app data folders

- Rebooted and reinstalled the Technician Console

 

And it's working today now.

 

Kind Regards,

 

Craig

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Thanks for confirming everything, Craig.