Forum Discussion

CraigLEBC's avatar
CraigLEBC
New Contributor
5 years ago

Session disconnects as soon as I click Start Session

Logmein Technician Console used to work fine, until it recently updated. Now every time I click Start Session, the session disconnects. This happens whether I connect to a PC or mobile phone. I've...
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Hi Craig,

Can you state which operating system and Rescue app version you're working with there?

Do you see the same behavior through alternate networks?

  • CraigLEBC's avatar
    CraigLEBC
    New Contributor
    5 years ago

    Thanks for the reply. I really needed to sort it, so I did a clean sweep on my computer.

     

    - Uninstalled the Technician Console

    - Deleted all Logmein entries in the windows registry

    - Deleted all Logmein folders on the C drive

    - Deleted all Logmein data in my windows user profile > app data folders

    - Rebooted and reinstalled the Technician Console

     

    And it's working today now.

     

    Kind Regards,

     

    Craig

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Thanks for confirming everything, Craig.