Forum Discussion

JohnnyLee1's avatar
JohnnyLee1
New Contributor
6 years ago

Rescue Compatibility with MS Surface tablets

When will the rescue lens application be compatible with the MS Surface tablet?   I was told it should be in the next update in April but no one can confirm.  I have a very large national account tha...
AshC's avatar
AshC
Retired GoTo Contributor

Hi Johnny,

I don't know if Rescue Lens will specifically be designed for Surface or Windows Mobile, but if running a Surface Pro, then you should be able to install the full desktop version.

JohnnyLee1's avatar
JohnnyLee1
New Contributor
6 years ago

Actually, I'm talking about the customer side with an MS Surface, not our technician side.   Our tech provides a 6-digit code for them to enter into the app.  When will the app for MS Surface be available?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    If you are referencing the Surface RT then I'm afraid we don't have any ETA on development for a compatible app.

    • JohnnyLee1's avatar
      JohnnyLee1
      New Contributor
      6 years ago

      I'm not familiar with what a Surface RT is.  My clients have MS Surface Pro.  Is that similar? 

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        JohnnyLee1  The Surface RT is more of a mobile / scaled down Windows OS, compared to the 'Pro' version.  I'm afraid we don't have webcam sharing available yet for desktop clients.