Forum Discussion
AshC
Retired GoTo Contributor
kgilliamjr Sorry for the troubles getting your Rescue mobile app running.
Since the issues began have you tried a full reinstall of the mobile app itself? If so, have you tried resetting the phone back to it's original factory settings?
kgilliamjr
6 years agoNew Contributor
We have Uninstalled, Reinstalled, Cleared Cache, Factory Reset, Enabling Secure Folder, Manually Activating Device Admin for the App and about every accessible security setting on the tablet. Each time it is the same result...Launch App from Tablet > Enter PIN generated Tech Desktop Console > Connecting > Waiting For Technician > Brief display of who the Technician is > Unfortunately Rescue Has Stopped.