Hello again!
The possible fix is available on Live, the new Android applet version is 7.11.8.
Please feel free to try it and give us a feedback whether it solves the issue.
Regards,
Sandor
kgilliamjr Sorry for the troubles getting your Rescue mobile app running.
Since the issues began have you tried a full reinstall of the mobile app itself? If so, have you tried resetting the phone back to it's original factory settings?
We have Uninstalled, Reinstalled, Cleared Cache, Factory Reset, Enabling Secure Folder, Manually Activating Device Admin for the App and about every accessible security setting on the tablet. Each time it is the same result...Launch App from Tablet > Enter PIN generated Tech Desktop Console > Connecting > Waiting For Technician > Brief display of who the Technician is > Unfortunately Rescue Has Stopped.
kgilliamjr We continue to investigate this problem, and I will update the thread as more info becomes available.
kgilliamjr Would you be able to help us create a case for your scenario? Ideally we'd like some screen recordings from both ends, the device model, and log files...
Could you verify me whether the applet crashes while the tablet in landscape mode?
Tried twice with tablet in Landscape mode and it had the same issue.
