LogMeIn Rescue Freezes
Greetings
My name is Jean Marciniak. I work for a large scale IT company and use LogMeIn Rescue on MacOS 12.1 Monterey. Every time I load up the app, connect to the client PC, the entire app freezes when clicking 'Launch Remote Control Session'. I notice the app is built on Wine, and uses the wine64-preloader. Are you developing a native Mac version? Also what could be causing the entire app to freeze that I need to do a Force Quit?
For those of you still affected by this issue, please test the newest Rescue build for Mac and let us know if the behavior improves.
These are the directions for updating the software:
- Uninstall all versions of Rescue including the test version
- Manually remove the old TC directory using this command in the terminal application: remove directory "~/Library/Application Support/LogMeIn-Rescue"
- Reinstall the test version
- Enable debug logging (customer will likely need assistance)
- Try and reproduce the crash
- Once an issue occurs -please have them gather the logs from the following location (this is in place of exporting the logs from the tc)
- ~/Library/Application\ Support/LogMeIn-Rescue/Bottles/logmeinrescue/drive_c/users/crossover/AppData/LocalLow/LogMeIn\ Rescue/
If it continues crashing, please give us a call when you have a moment to help gather local log files.
