Forum Discussion

petecahalane's avatar
petecahalane
Active Contributor
7 years ago

How to add an admin to a single tech group and not as a base-level admin?

How do we add an admin just to a single tech group and not as a base-level admin?  Following the documentation does not give the options it specifies.

 

Page 13 of the admin documenation specifies that this is an option. 

Rescue_admin_center_userguide.pdf

 

Our master admin is not able to do this.  On Step 1 our master admin does not get the "create administrator" option when trying to add an admin to a tech group.  We want 2 admins for single technician group but not to have access to EVERY technician group or computer.  Is this possible? The documentation makes it sound like this is possible.  

 

Thanks,

- PC 

  • sv5's avatar
    sv5
    GoTo Contributor
    7 years ago

    Hello petecahalane!

     

    Thank you for your question! Yes it is possible. You should create admins under the Administrator node, not under the Master Administrators node. And simple you have to drag and drop the new admins into specific Technician Groups. Those new admins will be able to manage only their own Technician Groups that are they linked in.

    I hope I could answer to you question.

    Regards,
    Sandor

    • petecahalane's avatar
      petecahalane
      Active Contributor
      7 years ago

      We did create admins under the admin node and not under the master admin node. I am logged in now as an admin (not a master admin) and can see that I am in one of our technician groups.  I also have access to see all the other groups though, which should not be allowed. Is there a way to limit my access to nly the technician group that I am assigned to? Is there a way to resolve this? 

       

       

      • sv5's avatar
        sv5
        GoTo Contributor
        7 years ago

        Hello again!

        I'm sorry for the unclear answer. You, as a restricted admin will see the other groups and their settings, but you can only change the permissions or settings under your groups.

        Be advised, if your admin is attached to a group, that has subgroups, than your admin will be admin in those groups as well. And an Admin node can be attached to multiple groups too.

         

        Regards,

        Sandor