Forum Discussion
Malyap
New Contributor
It is Window 10 OS. The user gets the POP-UP message and he clicks on OK. When the user disconnected and again we Launch remote control session, we didn't get the user screen on the remote control (Shows the message Remote control ended on the chatbox and connecting )
AshC
3 years agoRetired GoTo Contributor
Malyap Just to reiterate here, it sounds like you are launching the Rescue session the same way on both of your PCs, but only one of them triggers the right permissions when connecting to the same client?
Have you done any troubleshooting on the problem PC like performing a full re-install with the correct admin profile?