Forum Discussion

kwill's avatar
kwill
Active Contributor
2 years ago

cursor stuck when doing file transfer

Cursor always freezes when transferring files.. Not allowing to click on anything on rescue.

 




 

  • KateG's avatar
    KateG
    GoTo Moderator
    2 years ago

    Hi kwill  thanks for coming back. Could you help us with a few more details around this, including: 

     

    • Does the file transfer complete or are you unable to transfer the file at all? 
    • Once the file transfer is complete do you regain control?
    • Does this happen with any other computers or just this one?

      Thanks! 

     

    • kwill's avatar
      kwill
      Active Contributor
      2 years ago

      Hi, KateG .

       

      • Does the file transfer complete or are you unable to transfer the file at all? 
        Despite the inconvenience, yes, I can transfer the files.
      • Once the file transfer is complete do you regain control?
        Yes, I can!
      • Does this happen with any other computers or just this one?

        Thanks! 


        I'm still not sure, but on some it happens that the application closes.

         Important info I forgot to mention. This only happens when transferring files from the client workstation to the Support Agent. If I transfer from my machine to the client's, everything happens normally.