Hello LMINerdlet!
Thank you for your question. We need more details about your request to be able to give a proper anwser.
Could you share the API request with us? How many technicians do you have in the given area and how long was your date range?
Can you try to call the same report from the Admincenter?
Regards,
Sandor
My date range was from 6/19/2018 6:00:00 to 6/20/2018 15:59:59, ReportTime was set from 6:00:00 to 17:00:00, TimeZone is set to -480, ReportArea is set to "0", Delimiter is set to "|", Output is set to "TEXT", Node is set to a Technician's ID #, and NodeRef is set to "NODE".
Do I need my own account at the Admincenter to use the reporting feature from the LogMeIn Rescue API? I haven't made my account yet.
Thank you.
Hello again!
What do you mean about you do not have your own account?
Are you an administrator in a Rescue company? If so, you already have the account in the AdminCenter.
You can collect reports using APIs and from the AdminCenter too. I've just wondered wheter you can get the report from the AC using the same parameters.
If you can than the API call is not proper probably. If cannot, than there can be an unusual error in the target report area.
Could you check that report in the AC please? If you cannot get the report, please call our helpdesk.
Regards,
Sandor
