Forum Discussion

Timyarb's avatar
Timyarb
New Contributor
6 years ago

Cannot launch remote control session to unattended client

I have been trying to connect to a computer and it will show me the unattended host it will connect and once i try to start a session if gives me the below error over and over. I looked up the error ...
AshC's avatar
AshC
Retired GoTo Contributor

Dwarne_ACS  Sorry, has your connection issue cleared up since this morning?

 

Dwarne_ACS's avatar
Dwarne_ACS
New Contributor
6 years ago
Yes, still having the issue
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Dwarne_ACS 

    1. On the host computer, click on the LogMeIn icon in the System Tray.
    2. Click LogMeIn Control Panel.
    3. Click the About tab.
    4. Click on Check for Updates.
    5. Follow on-screen instructions.

    • Dwarne_ACS's avatar
      Dwarne_ACS
      New Contributor
      6 years ago

      Ash,

      Not sure we are talking about the same client here.  I am talking about the LMI Rescue Technician Console, not the LMI Client.   

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        Dwarne_ACS  Sorry if I missed any details of your original posting.  If this is not a sigle client causing the error on multiple PCs when attempting to connect, then the article referenced would be accurate.  If this is only happening on a single Technician device, then I'm not sure yet what might be causing that.  Did you say McAfee was still installed there?  Have you tried creating a new user profile on the problem PC for testing purposes?