Forum Discussion

radicaltype's avatar
radicaltype
New Contributor
6 years ago

Alert Sounds not working

I'm running version 7.12.3325 64bit and the alert sounds no longer work for one of my LogMeIn accounts. I have two accounts.    I have all the sound alerts checked. Tried turning them off & back on...
Problem
radicaltype's avatar
radicaltype
New Contributor

Here is what I have

I have an ATI graphics card that when HDMI is connected could be used as an Audio device but my monitor doesn't have speakers - I've disabled this today. 

Digital S/PDIF integrated - Disabled today

Also another Digital HDMI Audio - Disabled today

Logitech Bluetooth wireless headset - Which I have on & will be listening through it to see if I get any sound

Rear input for desktop speakers - Which are always on & are set as default. 

 

I have windows 10 & have tried reseting the defaults for specific apps. I've also tried telling it that LogMeIn should default to the desktop speakers. None of which have worked. 

 

This started about 2 weeks ago. I changed nothing that I am aware of. Shortly after this windows kept crashing on me so I did a reinstall on the hard drive. Installed LMIR again same issue. I was getting a new HDD & on it I have a completely fresh install of everything. Still same issue.

 

Is this something that would be controlled by the admin console? Not even sure there is one. 

Where are the sound alert files located? 

 

Thanks & I hope this helps. 

Gary

 

radicaltype's avatar
radicaltype
New Contributor
6 years ago
After having disabled the additional audio devices and listening with the desktop & headset speakers I still have no sound. Again it is only one account that does this.
  • sv5's avatar
    sv5
    GoTo Contributor
    6 years ago

    There is no option in the AdminCenter to mute the Technician Console, so it should be something locally.

    Could you share your windows build number please. And what do you mean about only one account that does this? Do you have another technician, who cannot experience the issue on the same PC?

    • radicaltype's avatar
      radicaltype
      New Contributor
      6 years ago

      I am on build 1809

       

      I have another LogMeIn resuce techinician account that I use on the same computer that gets sounds. 

      So you user login gets sounds the other doesn't. Same pc, same software. 

      Strange, eh? 

      • sv5's avatar
        sv5
        GoTo Contributor
        6 years ago

        This is getting interesting.

        So do you have 2 technicians in 2 different companies or in one?

        And one of your techies experiences the issue, and the other not in the same PC with the same TC?