Forum Discussion

mattmutch's avatar
mattmutch
Active Contributor
9 years ago

Sync Clipboard works unreliably

I find that the Sync Clipboard works very erratically. I have a computer onwhich it never works. I have a computer onwhich it sometimes works. And I have a computer onwhich it works reliably. I have been unable to find a solution for this issue. 

I have checked whether the option is selected or not, and I have cycled the selection from off to on again.

I have tested different browsers.

I have used the Client.

I have uninstalled and reinstalled the Client.

I do not know what else to do.

I am a user of paid LogMeIn Pro. All of the computers are now running Windows 10 Pro.

  • GandalfIT's avatar
    GandalfIT
    New Member
    3 years ago

    Same crap today: March 2022 (you posted 2016) 6 years and still nor working.

    Same behaviors, same try&error.

    • 1james's avatar
      1james
      New Member
      3 years ago

      yes, still doesn't reliably work from host to client (i.e. rarely works) and its now Sept '22.

  • bedesign's avatar
    bedesign
    Visitor
    3 years ago

    Six years on this thread and it's still an issue, hah. Our company just switched to this, but I guess we'll be leaving now. Same problems as the others; very unreliable. Doesn't matter if the box is checked or if anything is restarted; sometimes works with copying and pasting, but most of the time it does not. Too big of a time waste on something needed constantly.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      bedesign  I'm sorry about the difficulty there. Please click my Community name to send a private message with your account + contact info for a follow up from Customer Support. 

       

  • SysAdminAXS's avatar
    SysAdminAXS
    New Contributor
    6 years ago
    I agree, we are paid subscribers to LogMeIn. The clip board sync appears worse than ever recently. Is there a fix coming for this problem?
    • mattmutch's avatar
      mattmutch
      Active Contributor
      6 years ago

      I fear the issue is that they don't know why it doesn't work, thus there is no solution. They may not be able to replicate the issue and cannot then diagnose it. 

       

      ...or they just don't care.

      • SysAdminAXS's avatar
        SysAdminAXS
        New Contributor
        6 years ago
        I tried the suggesed solution, using right click copy and it doesn't work. I have had some luck clicking sync and un-sync clip board in options but it hasn't worked and I'm emailing text back and forth. This is a real problem and we need this fixed. I have no problem using the clipboard in my TeamViewer session. If this doesn't get some attention we'll be switching soon.
  • pasproductions's avatar
    pasproductions
    New Contributor
    8 years ago

    Hey, Matt... Just got off the line with tech support. The workaround is this: if you are using keyboard shortcuts to copy (Ctrl-C), hit the C two or three times, instead of just once, to give the clipboard time to load what you are copying. If you are right-clicking and choosing copy, you should not have the problem at all. I wouldn't know, though, because I never use right-click to copy.

  • pasproductions's avatar
    pasproductions
    New Contributor
    8 years ago

    I have the same problem. Clipboard stops working after a few minutes connected. I have to end my remote session, close the Pro Client completely, and start everything up again. I never know whether or not the Clipboard is working, so I end up pasting numbers that are wrong (from my side, not the remote computer), and making big mistakes. This is a major waste of time, and the source of a lot of errors.

  • drwho351's avatar
    drwho351
    New Contributor
    9 years ago

    I agree

     

    I am having more and more trouble with this app.  Still works pretty solid.  But I am concerned. 

     

    Clipboard rightnow stinks.

     

    :(

    • mattmutch's avatar
      mattmutch
      Active Contributor
      9 years ago
      Are you using the LogMeIn application for Windows? Do you find any difference at all if/when you login to logmein.com and use the website to access your remote machines?

      I have not seen a difference and perhaps there should be no difference. However, some behaviors I find are different via the application such as a lot of trouble with sudden IP blocking. That is an issue for another thread another time though.