ON SPANISH: Problema de pantalla congelada en logmein client Windows, no en cliente Android

Question

Buen día a todos,&nbsp;tenemos un problema con un equipo, hay cerca de 200 equipos administrados en la cuenta de logmein de la empresa, pero u equipo en especifico nos da problemas al conectarnos, la conexion se realiza pero a los 3 a 5 segundos se cogela el video, la conexion no termina pero ya no hay interacción de imagen ni de clics o teclas remotas. Esto no sucede en el cliente Android: aca las trazas del log&nbsp;======log cliente logmein windows=====2024-03-25 12:22:45.661 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04104 - 0x00003510 - OESISWrapper::OESISLib - OESIS setup succeeded2024-03-25 12:22:45.662 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04104 - 0x00003510 - OESISWrapper::OESISLib - OESIS Library version: 4.3.3940.0 (Resource version: 4.3.3940.0)2024-03-25 12:22:55.894 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Single user mode.2024-03-25 12:22:55.894 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Referrer: https://secure.logmein.com/r.asp?r=mycomputers2024-03-25 12:22:58.218 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Browser: RAConsole2024-03-25 12:22:58.218 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Client IP: DIRIP_OCULTA - direct access allowed.2024-03-25 12:22:58.897 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: WebSvc.DLFF2024-03-25 12:22:58.897 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowCookie2024-03-25 12:22:59.608 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Log.Debug2024-03-25 12:22:59.609 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowAutoLogin2024-03-25 12:22:59.611 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Appearance.CustomLogo2024-03-25 12:22:59.612 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Appearance.CustomMsg2024-03-25 12:22:59.613 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Request for /default.html?rawtnl=23535897_0&amp;gwsid=_W96d2qpSshqhdY5xPHTI23t3g6Pl7vz returned 200 OK (18149 bytes).2024-03-25 12:23:00.483 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: WebSvc.DLFF2024-03-25 12:23:00.484 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowCookie2024-03-25 12:23:00.485 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Log.Debug2024-03-25 12:23:00.486 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowAutoLogin2024-03-25 12:23:00.488 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Appearance.CustomLogo2024-03-25 12:23:00.488 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Appearance.CustomMsg2024-03-25 12:23:00.489 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Request for /default.html?showsuadv=1 (275 bytes) returned 200 OK (18073 bytes).2024-03-25 12:23:01.061 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x00003040 - SessionDataReport - The init session response was parsed successfully. (remoteAccessId: -9223372036003268572; startDate: 2024-03-25T18:23:04)2024-03-25 12:23:05.684 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: WebSvc.DLFF2024-03-25 12:23:05.685 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Logging in as '.\LogMeInRemoteUser'.2024-03-25 12:23:05.694 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Logged in successfully.2024-03-25 12:23:05.696 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - User is administrator.2024-03-25 12:23:05.700 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Loading user profile...2024-03-25 12:23:05.705 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Loaded user profile.2024-03-25 12:23:05.712 - Warning - LogMeIn - NOMBRE_EQUIPO\LogMeInRemoteUser - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowCookie2024-03-25 12:23:05.712 - Warning - LogMeIn - NOMBRE_EQUIPO\LogMeInRemoteUser - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowCookie2024-03-25 12:23:05.751 - Info - LogMeIn - NOMBRE_EQUIPO\LogMeInRemoteUser - 11124 - 0x000043E0 - Session - DIRIP_OCULTA/FW02.dgl.com.mx:NOMBRE_EQUIPO\LogMeInRemoteUser - Request for /default.html returned redirect to main.html2024-03-25 12:23:06.182 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: LOG.DEBUG2024-03-25 12:23:06.183 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA/FW02.dgl.com.mx:NOMBRE_EQUIPO\LogMeInRemoteUser - Request for /remctrl.xml?view=0 returned 200 OK (8331 bytes).2024-03-25 12:23:08.673 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x00003FB8 - Session - DIRIP_OCULTA/FW02.dgl.com.mx:NOMBRE_EQUIPO\LogMeInRemoteUser - Unsupported client options: REACTIVESUPPORT2024-03-25 12:23:08.803 - Info - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - The NixSyslogWriter disabled2024-03-25 12:23:08.804 - Error - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - Can't initialize NixSyslogWriter2024-03-25 12:23:08.804 - Info - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - ------------------- Start ------------------2024-03-25 12:23:08.805 - Info - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - Log level: 6. Logger using settings: 'Log'.2024-03-25 12:23:08.813 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - The NixSyslogWriter disabled2024-03-25 12:23:08.814 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - Can't initialize NixSyslogWriter2024-03-25 12:23:08.814 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - ------------------- Start ------------------2024-03-25 12:23:08.815 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - Log level: 6. Logger using settings: 'Log'.2024-03-25 12:23:08.868 - Info - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - ------------------- Stop -------------------2024-03-25 12:23:08.985 - Info - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - The NixSyslogWriter disabled2024-03-25 12:23:08.986 - Error - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - Can't initialize NixSyslogWriter2024-03-25 12:23:08.986 - Info - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - ------------------- Start ------------------2024-03-25 12:23:08.986 - Info - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - Log level: 6. Logger using settings: 'Log'.2024-03-25 12:23:09.014 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - ------------------- Stop -------------------2024-03-25 12:23:09.175 - Info - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - ------------------- Stop -------------------2024-03-25 12:23:09.364 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - The NixSyslogWriter disabled2024-03-25 12:23:09.365 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - Can't initialize NixSyslogWriter2024-03-25 12:23:09.365 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - ------------------- Start ------------------2024-03-25 12:23:09.365 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - Log level: 6. Logger using settings: 'Log'.2024-03-25 12:23:09.608 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - RARC ------------------- Start ------------------2024-03-25 12:23:09.608 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - Log level: 6. Logger using settings: 'Log'.2024-03-25 12:23:09.627 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Startup - Starting up2024-03-25 12:23:09.629 - Info - LogMeIn - LMIKeyboard - CLMIKbHost - Created new keyboard host instance. LMIKeyboard library version: 2.0.0.119. build date: 2024-03-25 12:23:09.6292024-03-25 12:23:09.655 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Startup - Interactive user not asked for permission.2024-03-25 12:23:09.744 - Info - RAHook - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - ------------------- Start ------------------2024-03-25 12:23:09.744 - Info - RAHook - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - Log level: 6. Logger using settings: 'Log'.2024-03-25 12:23:09.745 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - rahooksupport - LMIhook.dll loaded2024-03-25 12:23:10.287 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - DnD manager started.2024-03-25 12:23:10.300 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - TouchFilterLib - No touch screen device interfaces present.2024-03-25 12:23:10.311 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - ScreenServerEngine - Mirror driver: disabled by config, forced compatibility mode.2024-03-25 12:23:10.312 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - ScreenServerEngine - Using compatibility mode. C:\Program Files (x86)\LogMeIn\x64\LMIhook.000.dll2024-03-25 12:23:10.400 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - Session Recording - Rcrec recorder created.2024-03-25 12:23:10.420 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - RC - Init (full) on \.\DISPLAY12024-03-25 12:23:10.468 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - Remote Control - Enabled entire screen diffpicker2024-03-25 12:23:10.582 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x00002C2C - SessionDataReport - The init session response was parsed successfully. (remoteAccessId: -9223372036003268510; startDate: 2024-03-25T18:23:14)2024-03-25 12:23:10.652 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - DesktopDupl - Desktop duplication enabled.2024-03-25 12:23:10.661 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - Streaming - Streaming mode activated successfully2024-03-25 12:23:11.474 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00002FB0 - CSC - MixerUserVista: Could not found default capture device!2024-03-25 12:23:11.474 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00002FB0 - CSC - MixerUserVista: SelectDefaultDevice() failed for loopback capture device!2024-03-25 12:23:12.013 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00002FB0 - CSC - MixerUserVista: Input Device is NULL!2024-03-25 12:23:12.013 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00002FB0 - CSC - Start: Capture() error!&nbsp;Ya actualizamosel host, reinstalamos el host,&nbsp; reiniciamos equipo y al parecer no es el problema. Cualquier comentario es bienvenido

ds_mg · Answer

En el equipo que ejecuta HOST: Windows Server 2012 R2, HP Proliant ML30 Gen9, 16GB RAM, Xeon E3-1220 v6, version logmein: 4.1.0.15410 (Mar 8 2024 16:29)

En el equipo cliente, Windows 10 22H2 19045.4170, HP Probook 450 G5, 16GB RAM, Core i5 8250U, version del cliente logmein 1.3.5538

En otro equipo en la misma red corporativa, Windows 1020h2, 8GB RAM, Core i7, Cliente Web Logmein, permitió la interacción de la pantalla.

ds_mg · Answer

Actualización, se bloqeo tambien en el ultimo equipo que se probó via logmein web, la diferencia fue que aqui duró mas tiempo previo al congelamiento de imagen

glennd · Answer

Hola ds_mg , ¿puedes responder algunas preguntas?¿Qué sistema operativo utiliza la computadora que estás conectando?Si se conecta desde una computadora de escritorio diferente, ¿ocurre el mismo problema?
&nbsp;

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