Forum Discussion
franlaconti
New Contributor
was this ever solved?? I'm having the same issue
KateG
11 months agoGoTo Moderator
Hi franlaconti welcome to the GoTo Community.
Can you tell us more about the computer setup and what you are connecting to and from?
Note, there are instances where multi-monitor support is not available:
- The Java and HTML remote control clients do not offer multiple monitor support.
- To get full support of all multi-monitor features, you must use HDMI, DVI, or VGA monitor cable. Other cable types may not offer all multi-monitor features.
- franlaconti11 months agoNew Contributor
Not exactly sure what you mean...
I have 2 monitors at work and 2 at home. when I'm home the monitor option is not available on my toolbar.
- KateG11 months agoGoTo Moderator
franlaconti thanks for the further information, a few questions:
- Have you installed the desktop client to connect to the host?
- What Operating System are you using?
- Is this the first time using the software? Was multi-monitor option available previously?
- franlaconti11 months agoNew Contributor
IT people did the set up. How would I know if they installed the desktop client?
both PC's are using Windows
this is the first time I'm using the software.