Forum Discussion

livinginfaith's avatar
livinginfaith
Active Contributor
6 years ago

Mouse and Keyboard on host don't respond after Mojave Upgrade.

My client just upgraded his iMac to Mojave.   Now, when I remote in, neither the keyboard nor the mouse respond.  I can log in and see his desktop but have no control over either the mouse or keyboard. 

 

I've tried logging in from my MacBook, iPad and iPhone.   Same experience across all three of my devices.

 

I checked Privacy/Accessibility and the lmiguiagent is enabled.

 

Webroot is not running on my client's computer or mine.

 

Any ideas on what to try next?

 

 

 

 

  • livinginfaith's avatar
    livinginfaith
    6 years ago

    I fixed it...and it was embarrassingly easy.

     

    Went into System Preferences -> Security & Privacy -> Privacy -> Unlocked -> unticked LogMeIn client -> reticked LogMeIn client -> Locked

     

    That did the trick.  No reboot or reinstall needed.

     

  • copeasetic's avatar
    copeasetic
    New Member
    5 years ago

    Steps I have taken: 

    - Removed 32bit Control Panel, Installed 64bit Version

    - Ran thru Secuity and Privacy permissions properly

     

    I can log into the target client and can view the desktop, but I am not able to click on anything or type. 

     

    Question: Which permission set controls the abilty to type/mouse click?

     

    Thanks!

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    livinginfaith  Did you perform a ful uninstall / reinstall of the endpoint software on the Mac after upgrade?

      • livinginfaith's avatar
        livinginfaith
        Active Contributor
        6 years ago

        I fixed it...and it was embarrassingly easy.

         

        Went into System Preferences -> Security & Privacy -> Privacy -> Unlocked -> unticked LogMeIn client -> reticked LogMeIn client -> Locked

         

        That did the trick.  No reboot or reinstall needed.