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Briankolk's avatar
Briankolk
New Contributor
9 months ago

Invitation to control computer does not let me create an account to do so

My IT admin has sent me an email with a link to access remote computer.  When I click this link it tells me to log in with the email address the invitation was sent to.  The problem is this account does not exist, it does not give me the option to create an account to accept this invitation.

https://imgur.com/a/FjA6M22

This link is the invitation, it says to log in with existing account rather than letting me create a new one.

 

 

Background: This all started when I had one email and remote access working.  My company forced email change.  I went to my logmein account I had, that was working, and changed me email to the new one.  When I did this I lost access to the remote computer.   I've changed my logmein account to a throwaway email in hopes of creating a new one, which leads me to the question above.

  • KateG's avatar
    KateG
    GoTo Moderator
    9 months ago

    Hi Briankolk Welcome to the GoTo Community 

     

    Thanks for the screenshot. You should be able to create an account but it appears this is not being displayed. 

     

    If you registered for the Community you are on the same platform as Pro, so if you are using the same email address that the invitation was sent to, you're already registered and should be able to just sign in now to accept the invite. Can you try that? 

    • Briankolk's avatar
      Briankolk
      New Contributor
      9 months ago

      So I have this one account that I mentioned where I am changing the email address.  What happens when I change the email address to the one the invitation goes to is that it won't let me log in via the website.  I go to logmein.com, click "log in" in the top right, enter my email address, it then takes me to a "goto" page to enter my password, I enter the password and it brings me back to the homepage of logmein.com  and I'm not logged in.

       

      This is the same behavior if my logmein account email address equals the email address the invitation is sent to.  I click the invitation link, my email address is already entered and can not change the field, i click "log in", it brings me to a goto webpage to enter my password, I enter password then it brings me to logmein.com homepage and I'm not logged in.  The invitation does not go through.

       

      This behavior baffles me.  I am able to go to "goto.com" and log in there and that's how I am able to change my email address around.

       

      Because this is all acting funny, is why I moved the account to a throwaway email address and tried to get a new invitation.  I don't understand why the invitation is asking me to "log in with existing LogMeIn ID"  instead of letting me create a new account.

      • KateG's avatar
        KateG
        GoTo Moderator
        9 months ago

        Hi Briankolk, 

         

        It could be some kind of cookie/browser issue. Can you sign into the LMI account using an incognito/private browser and confirm that the email change was successful?  Once you do that, copy and paste the invitation link into another incognito browser tab and load the page.