Forum Discussion

JuiceWagon's avatar
JuiceWagon
New Member
2 months ago

CTRL-ALT-DEL issues in 15702

Is there any resolution for the CTRL-ALT-DEL issues in 15702?  One better than uninstall and reinstall?

  • KateG's avatar
    KateG
    2 months ago

    Hi Everyone, 

    10/10/2024 Update: A fix has been released that will resolve the issue. Please check for an update in the LogMeIn Control Panel to receive the update. 

    ******************************************************************************************************************

    Update: As a workaround, We recommend rolling back to the previous build if you are experiencing this issue.

    We also have a build with the fix, if you would like it, can you please comment in this thread and I will message you the link. 

    Once you receive the link, we recommend removing the new version, restarting it,  and then install the file.

    If there are any issues please let me know. 

    ******************************************************************************************************************

    Thanks for your reports. 

    Our team is aware of this issue and is currently working on a fix. We will update this thread as we learn more. 

    • KateG's avatar
      KateG
      GoTo Moderator
      2 months ago

      fpin75 A fix has been released that will resolve the issue. Please check for an update in the LogMeIn Control Panel to receive the update. 

      Please let me know if you are having any issues. Thanks. 

  • MCTJIm's avatar
    MCTJIm
    Active Contributor
    2 months ago

    I am having the same issue too.  Can you please provide me a link via pm to the previous build.

     

    Thank you,

     

    Jim

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 months ago

      Hello, we have a new build currently in testing and we would appreciate if some of you would be willing to test it. If you would be willing to try it in your environment please reply here and I will share the MSI installer with you.

       

      • MCTJIm's avatar
        MCTJIm
        Active Contributor
        2 months ago

        im willing to try also on another server

  • NN3's avatar
    NN3
    New Member
    2 months ago

    Same CTRL ALT DEL  remote control issue started since yesterday - the host computer not reacting. Reached out tech support seems they  don't know how to solve it   

  • KateG's avatar
    KateG
    GoTo Moderator
    2 months ago

    Hi Everyone, 

    10/10/2024 Update: A fix has been released that will resolve the issue. Please check for an update in the LogMeIn Control Panel to receive the update. 

    ******************************************************************************************************************

    Update: As a workaround, We recommend rolling back to the previous build if you are experiencing this issue.

    We also have a build with the fix, if you would like it, can you please comment in this thread and I will message you the link. 

    Once you receive the link, we recommend removing the new version, restarting it,  and then install the file.

    If there are any issues please let me know. 

    ******************************************************************************************************************

    Thanks for your reports. 

    Our team is aware of this issue and is currently working on a fix. We will update this thread as we learn more. 

      • KateG's avatar
        KateG
        GoTo Moderator
        2 months ago

        Richard01 

        Can you try removing the new version again, restarting  and install the file again? 

    • MCTJIm's avatar
      MCTJIm
      Active Contributor
      2 months ago

      is the the 15576 with fix?, if so, it worked for me

  • mfabre's avatar
    mfabre
    Visitor
    2 months ago

    Same issue for us. It is very detrimental for my company.