problem with subscription

Hello! I have a huge problem that needs to be solved urgently, after there was a problem with servers all over the world and Hamachi did not work, I tried to go to the GoTo account to see the subscriptions, the subscription was until 2025, but I could not specify a card for payment there, the button did not work, now the subscription burned out and I can not buy it again, I go to the Hamachi account, do as usual, buy the standard tariff, the payment does not go through, but I registered the card and all the data that was required there, on the GoTo website itself I did not find a subscription to Hamachi, I like working with Hamachi, I have been cooperating with you for about 10 years and I want to continue further, there was just some kind of overlay, I ask you to help me, in the GoTo account, expired subscriptions are also not visible as if nothing had ever happened.
(mod removed personal info) 
please help me solve this problem