Forum Discussion

jian01's avatar
jian01
New Contributor
9 months ago

Hamachi subscription cancellation and refund

I am not good at English. I use a translator. I am from Korea Payment has already been completed. How to cancel your subscription and get a refund This is not possible via phone method. help. 😞
jian01's avatar
jian01
New Contributor

Thank you for canceling your subscription.

But I didn't hear about a refund.

It was an unwanted payment. Please refund.😭

When is a refund possible?😢

 

GlennD's avatar
GlennD
GoTo Manager
9 months ago

Hi jian01,

 

Our support team has emailed you and you need to reply to them, we do not process cancelations or refund requests in the community.

 

  • jian01's avatar
    jian01
    New Contributor
    8 months ago

    I received an email regarding a refund and they told me to reply, which I did, but they kept telling me to contact someone else. What should I do? 

    I asked to contact Lisa's manager, but I couldn't find her.

    • GlennD's avatar
      GlennD
      GoTo Manager
      8 months ago

      Hi jian01, I have checked the two support tickets that were opened for you and we did not receive any replies from you. The account was cancelled as you requested and both tickets were closed for lack of response. I have opened a new ticket for you for the refund request.