Forum Discussion

gerohero's avatar
gerohero
Active Contributor
10 months ago

Hamachi Cancellation And Refund

I want to make a cancellation for my subscription because the subscription is auto renewal and charged into my bank account. I can't remove my card from payment method and now I have been charged eve...
  • GlennD's avatar
    GlennD
    10 months ago

    Hi gerohero, I have opened a support ticket for you and someone will contact you to assist.

     

     

GlennD's avatar
GlennD
GoTo Manager
10 months ago

Hi gerohero, I have opened a support ticket for you and someone will contact you to assist.

 

 

  • gerohero's avatar
    gerohero
    Active Contributor
    10 months ago

    Thanks for the assist GlennD.

    Pablo from GoTo Customer Support already help me to solved this matter. My subscription has been cancel and now I'm waiting for the refund. Will update later once I received the refund.

    • gerohero's avatar
      gerohero
      Active Contributor
      9 months ago
      I already received the refund today. Thanks for the assist.
  • Dhom's avatar
    Dhom
    Active Contributor
    7 months ago

    i have 1 subscription last yr. and i renew 1 subscription, but this april 2024 i have 2 subscription how to refund ?

    • GlennD's avatar
      GlennD
      GoTo Manager
      7 months ago

      Hi Dhom, I see that you called our support and a ticket has been created. Someone will be in contact with you to assist. 

  • klcomputer's avatar
    klcomputer
    New Contributor
    5 months ago

    I subscribed 3 weeks, and the speed is horrible, you can check your record of my activities  ,barely can use the services. Unfortunately Hamachi had charge me an annual fee and I cant find any option to cancel my service, very fishy and unethical and the subscription is auto renewal and charged into Credit Card. I can't remove my card from payment method either.  Can you pls make a cancellation and refund back to me?

     

    I live in Malaysia and there is no contact support from Malaysia.

    • GlennD's avatar
      GlennD
      GoTo Manager
      5 months ago

      Hi klcomputer,

       

      You purchased an annual plan which is why you were charged. I will open a support ticket for you and your request.

       

      • klcomputer's avatar
        klcomputer
        New Contributor
        5 months ago

        Dear Glenn,

        Thank you for your reply.

        Please note I was given no option for any monthly subscription , the only option given was the yearly subscription and after paying for it, doesn't perform as advertised. 

        I had look for another alternative, and I want to cancel the subscription but my credit card information is hooked in the system and there is no option to remove my card details. I barely used for a week by the way. 

         

        So kindly please assist to cancel/refund and remove my credit card from the billing. 

        I'm from Malaysia , and the is no option to request a call back or call the support.. Please support via email.