Forum Discussion

enjoy's avatar
enjoy
New Contributor
2 days ago

Double payment by mistake

Hello. There was a misunderstanding regarding the payment for the Hamachi Network Standard subscription. I was supposed to pay for the subscription continuation on September 22, but this did not happen because the payment card was no longer active. On September 23, I changed the payment card in the settings and paid for the standard license for a year. And it turned out that now I have 2 licenses.   Invoice number IN9CAA1268246 is invalid. Is it possible to cancel the payment for this invoice and return the funds? And also disable automatic withdrawal of funds from the card. 

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi enjoy

    A support ticket has been created for you and someone will be in contact to assist.