SMS compliance registration declined

Question

I originally forgot to add some information for the SMS compliance and it was declined. I resubmitted two weeks ago and there is never a verification of a status update. At the very least I would think it would go back to pending? I don't know what to do beyond this. AI support was useless and I depend on text messaging with my customers because that's how many of them prefer to communicate. How can I get this to work before the deadline? Help!&nbsp;

glennd · Answer

Hi cdivyak, welcome to the community.
&nbsp;
I am checking with our team to see if they can identify what the issue is.&nbsp;

cdivyak · Answer

https://drive.google.com/file/d/1QxrirDJ9nM3nmHu7dLmykFs8txckBDps/view?usp=sharing

glennd · Answer

cdivyak I see our support team have been working with you since I escalated your issue. I hope you will be able to complete the registration process successfully now.&nbsp;

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