New problem with severe lag
Been using Grasshopper with Desktop App for years now, and love it. Sometime in September 2024, I began having severe problems with voice lag. I've contacted Grasshopper support, whose only suggestio...
Forum Discussion
I am really very disappointed with your pitiful customer service. Not only do you ignore our support requests by pretending that the problem comes from our installations but you have also just rejected my request to transfer my phone number! For your information, I signed with another company to see if the same problem of delays in conversations would recur. However, with the other company, there was no problem with delays and the people I speak to tell me that the quality of my voice is better. This is why I decided to leave Grasshopper. You have not solved my problem which affects my business while your competitor has solved it. So thank you for stopping harming me and for once start collaborating by allowing me to leave Grasshopper. It is sad to end like this because at the beginning I praised your services but now I would not recommend anyone to do business with you.
Grasshopper can REJECT a phone number port ??
Yes, they just did it, but the support service of my new supplier told me that they wanted to restart the process with a copy of the invoice proving that these are my numbers. So, follow-up. I can't wait to be done with this nightmare.
Please keep me posted on this goes for you! I'm in the middle of the exact same thing right now. Thank you so much for your feedback on this issue so far!
GlennD Can you please explain to me why you have denied my number transfer requests when I have provided my account number, phone numbers and even a copy of an invoice. What more do you need? Who can help me to finally get service?
Hi Marc-Andre, do you have a support ticket number I can reference?
I don't have the ticket number from Grasshopper but the one from Zoom who sent you the request is ZPPO0235766.
