New problem with severe lag
Been using Grasshopper with Desktop App for years now, and love it. Sometime in September 2024, I began having severe problems with voice lag. I've contacted Grasshopper support, whose only suggestio...
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I just spent over 45 minutes on a call with support. I had to open a new support call, uploaded a description of the problem (yet again, typed it all out) and then the support guy couldn't find it and I had to go through the story again on the phone. They also didn't see all of the screenshots I uploaded. Whatever.
After 45 minutes, he "sent it to the developers" they replied that it is obviously on my end and their only solution was to reboot my router. Dear god, like I hadn't done that now dozens of times.
I've had new cables installed to my site, I have a brand new modem. I have new connectors. I've reinstalled the app.
I use PingPlotter and during a call this morning there was literally NO latency nor packet loss anywhere during an entire call, yet after 20 minutes the voice lag was 5-8 seconds, yes 8 seconds!, between when I spoke and they heard me. Grasshopper isn't capable of resolving this for all of us. Time to move on and find someone new.
I just ran a test calling from grasshopper to my cell phone. No lag for the 1st minute. By the time I got to 6 minutes into the call, I had 5 seconds of delay.
It is so repeatable. I'm throwing up my arms as well. I'm looking elsewhere for a different product.
I am doing a trial today of OpenPhone. It's a smaller system, but I'm a solo company, and it has texting capabilities that are excellent which I also need (autoresponses and even some marketing). The call quality and clarity is excellent. Have done a trial of being on the line over 20 minutes, with no lag. Back to back, I can use Grasshopper and get the lag every time. I'll be changing to OpenPhone in the next few days.
